Refund policy

Refund Policy:

Thank you for choosing MERA for your fashion needs. We are dedicated to providing you with the best quality products and a delightful shopping experience. As part of our commitment to excellence, we would like to clarify our refund policy:

  1. All Sales Are Final: At MERA, we take great pride in the craftsmanship and design of our products. As such, we do not offer refunds for any purchases made through our website or in-store. This policy applies to all items, including clothing, accessories, and any other products available for purchase.

  2. Exchange Policy: If you receive a defective or damaged product, please contact our customer support within [ the first day] from the date of delivery. We will gladly facilitate an exchange for the same product in the same size, subject to availability. Please note that the exchange will only be processed if the item is unused, unwashed, and returned in its original condition and packaging.

  3. Store Credit: In exceptional cases, we may offer store credit as an alternative to an exchange. The store credit can be used for future purchases on our website or in-store. Store credits are non-transferable and have no expiration date.

  4. Cancellation Policy: Once an order is placed with MERA, we cannot accept cancellations. Please review your order carefully before finalizing the payment.

  5. Incorrect Orders: If you receive an incorrect item in your order, please contact our customer support within [ day 2 ] from the date of delivery. We will arrange for the correct item to be sent to you as soon as possible.

  6. Shipping Costs: Please note that any shipping costs incurred for returns or exchanges are the responsibility of the customer and will not be refunded.

  7. Limited Warranty: Our products are covered by a limited warranty against manufacturing defects. If you believe you have received a defective item, please contact our customer support for assistance.

By making a purchase with MERA, you acknowledge and agree to our refund policy as outlined above.

If you have any questions or require further assistance, please don't hesitate to contact our customer support team at [Meraproductionn@gmail.com or dm us on Instagram].

Thank you for being a part of the MERA community.

Sincerely,

MERA Team