Shipping policy
MERA Shipping Policy:
Thank you for choosing MERA for your fashion needs. We are committed to delivering high-quality products and excellent service to our customers. This Shipping Policy outlines our shipping process, delivery timeframes, and related information. By placing an order with us, you agree to the terms and conditions outlined below.
- Shipping Timeframe:
a. Processing Time: After receiving your order, our team will process it within 2-5 business days. Please note that orders placed on weekends or holidays will be processed on the next business day. If your order is from a (Restock) it can take 4-7 weeks to arrive.
b. Delivery Time: Our standard shipping timeframe is 5-7 business days from the date of order processing. However, please understand that delivery times may vary based on your location, shipping carrier performance, and other factors beyond our control.
c. Tracking Information: Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment.
- Shipping Methods:
We primarily use reputable shipping carriers to ensure reliable and timely deliveries. The shipping method used for your order will depend on your location and the size of your package.
- Shipping Charges:
Shipping charges are calculated based on the weight of the products and your shipping address. The exact shipping cost will be displayed during the checkout process before you finalize your order.
- Shipping Restrictions:
Please note that we currently ship to select countries or regions. If your location is not eligible for shipping during the checkout process, we regret that we cannot fulfill your order at this time.
- Order Changes and Address Updates:
To avoid any complications with your order, please double-check your shipping address and contact information before completing the purchase. If you need to make changes to your order or shipping address, please contact our customer support team within 24 hours of placing your order.
- Delayed Shipments:
While we strive to deliver your order within the specified timeframe, unforeseen circumstances such as natural disasters, shipping carrier delays, or other issues beyond our control may cause shipping delays. In such cases, we will do our best to keep you informed and resolve any issues promptly.
- Undeliverable Packages:
If a package is deemed undeliverable due to incorrect address information provided by the customer or other reasons, it will be returned to us. We will contact you to confirm the correct shipping address and, if necessary, re-ship the package at an additional cost.
- Lost or Stolen Packages:
We are not responsible for any lost, stolen, or misdelivered packages after the shipping carrier marks the package as delivered. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.
9. Refunds Due to Shipping Delays (External Issues)
In the event that an order has not been shipped or delivered due to external circumstances beyond MERA’s control (including but not limited to carrier delays, customs processing, peak seasons, weather conditions, or logistical disruptions), the customer may be eligible to request a refund under the following conditions:
If more than 14 calendar days have passed since the order was scheduled to be shipped and the package has not yet been dispatched, the customer may request a full refund of the amount paid.
Once the request is received, our team will verify the order status and process the refund within 5 to 10 business days using the original payment method.
This refund policy applies only if the package has not been shipped. If the package has already been shipped and has an active tracking number, the matter will be handled in accordance with the shipping carrier’s policies.
MERA reserves the right to request additional documentation or information to validate any refund claim.
If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team at [customer support email/phone number].
Thank you for choosing MERA. We appreciate your trust in us.
Sincerely,
MERA TEAM.
